FAQ's

We are available Monday through Friday from 10am to 5:30pm EST. 

Our office is located in Manhattan at 608 5th Avenue and is by appointment only.

We can also accommodate after hours and weekend appointments by request. 

All Karina Noel pieces are bespoke, but we do have a growing sample of designs to try on in office. 

Before making an appointment, we just ask that you let us know what you’re interested in seeing so we can do our best to accommodate the request. 

In a virtual meeting, Karina presents you with a carefully curated collection of gemstones based on your previously discussed stone preferences, accompanied by a comprehensive spreadsheet containing all pertinent information, GIA reports, as well as photos and videos.

This meeting is both enjoyable and educational. While many individuals are able to select a gemstone from the initial assortment, we may occasionally need to further refine the options and present a second group to help you find your perfect stone.

We're fully committed to finding the stone that's right for you.

Absolutely! We recommend scheduling an appointment with Karina so that she can examine your stone or jewelry and explore various design ideas and options with you. Occasionally, older stones may benefit from polishing or cutting to enhance their quality, and we'll cover these possibilities during our meeting. 

Please note that we only work with precious and semi-precious gemstones. If you are unsure of the type of stone/s you have and do not have paperwork we can work with you to obtain a report from the most appropriate laboratory. 

We typically allocate a timeframe of 10-12 weeks for the creation of a fully customized piece, starting from the initial design concept to the completion of the piece.

However, we understand that some situations may require a faster turnaround, and we're more than willing to expedite the process to meet specific deadlines.